tk825's Privacy Policy

1.1 Information You Provide Directly

When you open an account or use services at tk825, we may collect the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers or bank account details
• Messages and information you send when contacting support

1.2 Automatically Collected Information

When you use our website, some information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Data obtained from cookies and similar tracking technologies
• Pages visited, links clicked, and session duration
• Gaming history, bet amounts, and win/loss records
• Account login and logout timestamps

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive supplementary information about you from legitimate third-party service providers. This information is used solely for security and compliance purposes.

tk825 uses your information for the following legitimate purposes:

2.1 Service Operation and Improvement

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other transactions
• Providing gaming and betting services without interruption
• Personalizing your experience and improving the quality of the site

2.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Detecting multiple accounts or self-exclusion violations
• Complying with applicable laws and regulations
• Preventing access by those under 21 years of age

2.3 Customer Service

• Responding to your requests, complaints, or questions
• Providing assistance via live chat or email
• Sending important account-related notifications

2.4 Responsible Gaming

• Monitoring gaming behavior to identify possible signs of problem gambling
• Enforcing voluntary limits and self-exclusion

tk825 does not sell your personal information. However, limited information may be shared in the following circumstances:

3.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, technical infrastructure, and customer support. These partners receive only the information necessary to perform their specific tasks and are required to follow our guidelines.

3.2 Legal Obligations

If we are required to disclose information pursuant to a court order, government directive, or applicable law, we are obligated to do so. In such cases, we provide only the minimum information necessary.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. In such cases, we will endeavor to notify you in advance.

4.1 Use of Cookies

tk825 uses cookies to ensure the smooth operation of the website and to improve your experience. Cookies are small data files stored in your browser. The types of cookies we use:

• Essential cookies: Essential for maintaining login sessions, ensuring security, and operating the core functionality of the site.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand how users are using the site, which helps improve the quality of services.

4.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, disabling some cookies may limit certain features of the website.

tk825 follows industry-standard security measures to protect your information:

• SSL Encryption: All data exchanged between our website and your browser is protected by SSL (Secure Sockets Layer) encryption.
• Data Encryption: Stored sensitive information, particularly payment-related information, is kept in an encrypted state.
• Access Controls: Only authorized staff may view your information, and only when required for their specific role.
• Regular Audits: Our security measures are regularly reviewed and updated.
• Two-Factor Authentication: The option to use an additional verification layer to protect your account.

While we strive to ensure the highest level of security, no internet-based service is entirely risk-free. In the event of a data breach, we will notify you in a timely manner in accordance with applicable regulations.

tk825 retains your information for as long as necessary. All information is retained while your account is active. Even after an account is closed, information may be retained for a defined period due to legal obligations, dispute resolution, and fraud prevention.

Records of financial transactions may be retained for a particularly extended period, as required under banking and financial compliance law. After the specified period, information is securely deleted or anonymized.

tk825 respects the following rights you have regarding your information:

7.1 Right of Access

You may request from us at any time what information we hold about you. We will provide you with a copy within a reasonable time.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from account settings; for the rest, please contact support.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

7.4 Right to Object to Processing

You may object to marketing communications or profiling. Upon receiving such a request, we will stop the relevant processing.

7.5 Right to Data Portability

Upon request, we can provide your information in a structured, machine-readable format.

tk825 services are for those aged 21 or older only. We do not knowingly collect or process personal information from anyone under the age of 21. Age is verified at registration, and if any account is found to be in violation of this limit, that account will be immediately closed and the relevant information will be securely deleted.

If you believe that a minor's information is in our systems, please notify us immediately.

tk825 may source some technical support from outside the country in order to serve players in Bangladesh. In such cases, wherever data is processed, we ensure that equivalent protection is maintained in accordance with applicable law and this policy.

Our agreements with third-party service providers include data protection obligations, which keep your information secure regardless of location.

Our website may sometimes contain references to third-party websites. These websites have their own privacy policies and tk825 is not responsible for their data practices. We recommend that you read the privacy policy of each website separately.

tk825 may update this privacy policy from time to time — for example, based on changes to services, technological developments, or legal requirements. For significant changes, we will:

• Display a clear notice on the website
• Endeavor to notify the email registered with the account
• State the "last updated" date at the top of the page

If you continue to use the site after changes are made, you will be considered to have accepted the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support (via the website)

Our support team is ready to assist you with any privacy-related matter in both Bengali and English.